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Central Change Officer - Nationale-Nederlanden

Locatie: The Hague
Salaris: € 4100 - € 5600 per maand
Dienstverband: Full-time
As a Central Change Officer you will contribute to the Change agenda of the FSC and plan and effectuate prioritized Change projects within the Value Streams in alignment with the overall FSC ambition.

You will receive

  • Opportunity to acquire deeper Finance Knowledge and gain experience in different Finance domains
  • Opportunity to make an impact on the improvement of the Finance Service Centre
  • A dynamic environment within a new team
  • A salary level between €4.100 - €5.600 based on 36 hours (excluding 13th month and holiday allowance)

You will bring with you

  • Higher Education or University Degree; preferably a degree in Business & IT, Finance, Economics, Business Administration, Informatics or similar
  • Experience in delivering change programs, preferably within the Insurance industry and within the field of Finance
  • Excellent interpersonal skills, open mindedness, excellent communication and sensitivity to environment

Central Change Officer

The Service & Change team of the Finance Service Centre (FSC) is responsible for managing customer relation, new services, change requests and performance management. The role of a Central Change Officer is to contribute to the Change agenda of the FSC.

Your impact as a Central Change Officer at NN

You will contribute to the Change agenda of the FSC and plan and effectuate prioritized Change projects within the Value Streams in alignment with the overall FSC ambition. As you actively cooperate with specialists in the implementation of prioritized Change projects, you make sure the end results meet standards of acceptability. You provide Project Management Expertise towards the Change projects within Value Stream and inform the Change Coordinator on project progress upon request. Furthermore, you assist the Change Coordinator on the Change portfolio and the status of ongoing Change projects and impact on needs of the customer. For monitoring, progress tracking and evaluation of Changes you use administration (tooling). As you maintain a solid understanding of the services provided by the FSC you keep track of all developments within the Value Streams. 

Realistic results

The main goal of the Central Change Officer is to plan and execute change programs in the Value Streams. These projects contribute to overall FSC goals such as:

  • Quality improvement of input delivered by customers and subsequently the first time right percentage of services provided by the FSC
  • A reduction in lead time and shortened deadlines of services provided by the FSC
  • Contribution to the overall ambition of the FSC to reduce direct costs
  • A steady and sustainable growth in customer satisfaction
  • Operational Excellence awareness embedded within the activities performed by the FSC
  • Improved employee engagement by creating an engaging place to work where people get the chance to encounter all aspects of finance

We also care about you

Just as you, as our Central Change Officer indirectly care for our customers, we also take care of you. With great development opportunities and a pleasant working environment, you will have good reason to find going to work every day a pleasure. For your career development, we facilitate:

  • On-the-job training and vocational training via our Learning & Development Center.
  • Industry-specific conferences (both in the Netherlands and across the border).
  • In-house training and personal skills training.

Whatever we do, we do together in an environment full of freedom where your personality, talents and ideas count. For example, collaborating with another team is quite the norm and regularly leads to better outcomes. We have no thresholds within NN; everyone is readily accessible and willing to help each other.

Our purpose

Thanks to your efforts, we make our financial services relevant and more personal.

Whatever your supporting role within the business, you offer your honest opinion and enthusiastic approach to all you do. Your customer-oriented attitude helps to encourage your colleagues. Together with NN, you help the whole world through various CSR projects. Active in 18 countries with over 17 million customers, you understand our work must be faultless. We must continuously innovate and invest in an agile business model. Thanks to your professionalism we earn the trust of our customers within all our subsidiaries, and there are quite a few: NN, NN Investment Partners, Nationale-Nederlanden, OHRA, ABN AMRO Insurance, BeFrank, Zicht, AZL and Movir.

Clear conditions

We offer you modern employment conditions and generous employee benefits. For example, you have the option of taking extra vacation days. We are also working towards implementing Choose your own Device. You will receive your holiday allowance and year-end bonus with your salary every month, without restriction and readily available to you.

As a Central Change Officer, you will work from our beautiful office located in The Hague, which offers an easy connection via the A12. The beach is just around the corner, and we have our very own FIT20 and private NN Café. What more could you want?

Critical skills of a Central Change Officer

  • You have a relevant Higher Education or University Degree; preferably a degree in Business & IT, Finance, Economics, Business Administration, Informatics or similar
  • You are proactive and capable to independently take charge of your responsibilities, but also able to work in a team environment
  • You have experience in delivering change programs, preferably within the Insurance industry and within the field of Finance
  • You have affinity with IT, digitalization, data and other IT related trends that will influence the future Finance landscape
  • You are stress-resistant, you get things done, and work punctual and precise
  • You are eager to learn and develop new skills in a steep learning environment
  • You are proactive and capable to independently take charge of your responsibilities, but also able to work in a team environment
  • You have excellent communication skills and are fluent in Dutch and English   

Commit to NN

Are you seeking a dynamic position in an organisation where you are constantly challenging yourself? Then we would like to meet you. Upload your resume via the apply button.

Location: The Hague

Information and application:

Apply:

Please send your application for Central Change Officer at Nationale-Nederlanden in The Hague including your resume via our website.

Job code:

23847

Job posted

28 mei 2020
Apply Now

More information:

Do you have any questions about the job or application process? Then please call Senior Recruiter, Ralph Roels.

contactpersoon
 
Contact:
Ralph Roels
m. +31 (0)6 553 483 78
E-mail

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